Interaction is one of the most important aspects of Web 2.0. A website should allow users to interact with the administrator for authentic information, query resolution and feedback. To align with the spirit of Web 2.0, Webstarts has introduced live chat features on consumer websites. With this feature, Webstarts users would be able to integrate live chat functionality with their website that will connect customers directly to the designated customer service representative.
Benefits of Live Chat Service
When you build a website you want to give credible and extensive information to the customers. However, it is not possible to provide all the information in terms of website content. Moreover, internet media lacks the personal touch of offline marketing. To resolve these problems, live chat allows customers to interact with the business owner or representative directly. Company representative can reply to consumer questions and provide valuable information to turn him into a sales lead. It also helps to gain credibility among consumers.
Webstarts live chat service is hosted by Olark Live Chat. Users can create a website with Webstarts and activate this application on their website. Once installed, customers would see a live chat tool that will connect them to the company representative. Webstarts users can connect the program to their web-enabled phone as well for 24×7 customer support.